You are currently viewing Respond instead of react
Call Centre by Alan Clark
  • Reading time:1 mins read
  • Post category:Relationships

When you react to a conflict situation, you allow emotions to lead your words and actions. Instead, responding to the situation means you keep emotions in check and focus on the problem, not the person. Let them know your intention to work out a mutually acceptable solution.

Source: 12 Essential Communication Skills That Aren’t Taught in Schools at All @ Lifehack

image: Call Centre by Alan Clark under Creative Commons license