What is emotional intelligence?

Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict.

Source: Emotional Intelligence (EQ) – Five Key Skills for Raising Emotional Intelligence @ HelpGuide.org

Tools

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  • Emotional Intelligence @ Mind Tools

    Excerpt: Emotional intelligence is the ability to recognize your emotions, understand what they’re telling you, and realize how your emotions affect people around you. Emotional intelligence also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively.

  • What Is Emotional Intelligence? @ About.com Psychology

    Excerpt: Emotional intelligence (EQ) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic.

Photo: I have a bright idea! by Nic Taylor under Creative Commons license