Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict.
- Emotional Intelligence Toolkit: 5 steps to reduce your stress and bring balance to your life @ HelpGuide.org
- Emotional Intelligence @ Mind Tools
Excerpt: Emotional intelligence is the ability to recognize your emotions, understand what they’re telling you, and realize how your emotions affect people around you. Emotional intelligence also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively.
- What Is Emotional Intelligence? @ About.com Psychology
Excerpt: Emotional intelligence (EQ) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic.